Return Policy

Returns
Burleigh Wagon is proud to offer our customers quality and custom Australian designed products. 

For Burleigh Wagon Pty Ltd direct purchases: you may return any unused item (excluding personalised products, assembled wagons, and price reduced products due to imperfections) with original packaging and contents within 7 days of receiving the product for a refund.

*You will be responsible for paying for your own shipping costs for returning your items and agree that initial freight costs are not refundable.

*If 7 days have gone by since receiving the product, unfortunately we can’t offer you a refund or exchange.

*We recommend opening your Burleigh Wagon products to inspect them promptly upon receiving so if there are any issues or damages within transit we can help rectify accordingly within eligible 7 day returns timeframe. Please note, any damages in transit or when cartons are opened, need to be noted on delivery paperwork and reported to Burleigh Wagon within 4 days and not assembled in any way prior to contacting us. 

*To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment.

*We do charge a 10% restocking fee on all returns.

*Assembled wagons and personalised number plates are non-refundable.

*Any products that have been discounted as “seconds” due to minor flaws/ imperfections are final sale & non -refundable.

*Change of mind orders prior to fulfilment are refunded minus applicable payment processing fees incurred by Burleigh Wagon. This cancellation fee is 6% of total purchase amount. *Number Plates are non-refundable.

*For retailer purchases: Purchases made through an authorised retailer must be returned to the retailer and will be subject to their return policies. 

**Please note that our wagons are created using a combination of rotational and blow molding. These methods of manufacturing involve blowing sheets of plastic with hot air and/or rotating the material to make the moulds required for the production of the wagon. Dents, small scuffs, minor black marks, or scratches may be caused by the heating and cooling method required to produce the parts. These small imperfections do NOT affect the strength, durability, or functionality of the wagon. We do however check each and every wagon for these small imperfections, and if they fall outside our quality standards they will deemed as defective and not sent to the customer. No two wagons will be cosmetically the same since each wagon is individually pulled from the mold and trimmed by hand. Burleigh Wagon will NOT accept any returns/exchanges due to minor cosmetic flaws and they are no reason to claim the wagon as faulty.


Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company. It may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@burleighwagon.com.au.


Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@burleighwagon.com.au for the return address.


Shipping
To return your product, please email info@burleighwagon.com.au for the return address. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Depending on where you live, the time it may take for your exchanged product to reach you may vary.  

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.