ORDERS ARE DISPATCHED WITHIN 2-3 BUSINESS DAYS (EXCLUDING PRE-ORDER & BACK-ORDER).
If any items in the order has a back-order note, all items will be shipped together when ready and in stock.
Burleigh Wagon has contracted with multiple shipping services to search for the best service at the lowest cost. The courier will notify you via email once your order has been dispatched allowing you time to arrange to be home and available.
If no one is at the receiver’s premises to accept the order when the courier arrives, the driver will leave a card noting the time and date that delivery was attempted. The receiver can then make contact with the courier to arrange to pick up from their facility or another mutually convenient delivery date. Re-delivery will be at a cost to you, the customer. So please try to ensure someone is home at expected delivery time and date or grant permission for an "Authority To Leave" in the notes section of your oder. To avoid additional re-delivery costs, please authorise the shipper to leave the box at your shipping address by writing "Authority To Leave" in the notes section of your order.
- Pick-up from Bundall - Burleigh Wagon operates from 17 Strathaird Road, Bundall QLD. Pick-up will be available Monday-Friday 10:00am-3:00pm by appointment only. Please email firstname.lastname@example.org or text 0439 989 054 as we are not always available at warehouse during those times. As the Burleigh Wagon will fit in the boot of most standard SUV's. Please consult the specifications section to make sure the vehicle used to pick up is appropriate to fit the Burleigh Wagon box.
- All Items will be shipped within 72 business hours after full payment has been received (excluding pre-sale/backorder items). Pre-sale/backorder items purchased will be delivered by the approximate date indicated on the purchase order confirmation email.
- We use multiple shipping companies as we are constantly searching for the best rates for our customers.
- Please provide your best contact phone number with your order in case the courier needs to contact you upon delivery.
- A confirmation email will be sent automatically after your order is dispatched and the shipment tracking number is available.
- Please allow up to 7 business days for delivery of the product (excludes weekends and public holidays).
- In the unlikely event that a problem should occur, please contact Burleigh Wagon first at email@example.com, and we will do our best to resolve any concerns.
- Any payment processing or address verification issues may delay shipment.
- Shipping & Delivery Charges - Burleigh Wagon reserves the right to change prices for delivery at any time. Delivery charges for orders to be sent outside Gold Coast, Queensland, Australia are subject to confirmation at the time the order is placed.